Monday, March 23, 2009

Interview Landmine: Don't Worry - We're Off The Record

Here's a fun little interview landmine I've seen many people step on. In the process, they've blown the legs off the rest of their interview and after the fact they sit there scratching their head as to why they didn't get a job offer. Hopefully this gentle warning can save you from a similar job search fate.

I've mentioned some resume myths that are out there. Let's assume you debunk those and actually land the interview. Here's the next place you can blow your chance for a new job.

I was interviewing for a fantastic role. The meeting in the reception area went swimmingly (pro tip: always be nice to the receptionist manning the lobby. More on that later). The receptionist and I had a very pleasant conversation about how wonderful the employer's city was and how surprised I was by everything in the downtown area.

My first interviewer arrived to bring me back for my day of meetings. The first four sessions of the day went very well. I liked the interviewers and they seemed to like me. The conversations were interesting, pleasant, and stimulating.

It was time for lunch. Another associate from the company met me in the lobby and we headed to the restaurant. After some idle chit chat, we placed our orders. Then he threw out the landmine to see if I'd step on it.

The landmine? He simply stated "So what do you think of your day so far? How have the interviews been? And don't worry... I know it's been a long day so far and you still have afternoon interviews. You should just relax here over lunch. This isn't an interview. It's a lunch. Kinda like everything we discuss is 'off the record' or something."

We discussed the interviews. I asked questions about the company. I asked what the other associates were like. We had a great lunch conversation. I didn't however believe the "off the record" comment. It just seemed "off." Given that gut feel, I treated the conversation the same way I'd treat any interview.

Several years later, I learned my intuition was correct.

I was in a decision meeting where we were discussing the candidates we had interviewed that day. All the interviewers were in the room as was our receptionist.

As we discussed one candidate, all the associates fawned over how great a hire he'd be. At that point, our receptionist piped in. "He was really rude. He actually said 'how about you grab me a coffee while I'm waiting for my interviewer?' I would never want that individual to work here." Needless to say we immediately turned the candidate down. If they thought they were better than someone on our team (regardless of her position in the organization) we didn't want them working with us. The candidate had clearly stepped on the lobby landmine.

We then discussed a second candidate. Several of us were on the fence over hiring the individual. Their "lunch date" then chimed in.

"I had lunch with him. He seemed a decent enough guy but he started complaining about the interview process. He also didn't like one of you morning interviewers very much. Said you really aren't as smart as you think you are. He didn't say who it was but he ranted on that point for a little while. I'm not sure he's a fit here."

He wasn't a fit. He didn't get an offer. His "off the record" comments went on record.

Please don't make these mistakes. The economy and job market are tough enough without you sabotaging your own chances. Realize EVERY interaction you have with your prospective employer is on the record. Whether it's an email, a phone call, a meal, or a simple "hello" in the lobby, you're always making an impression. Be sure it's a good one.

Anyone out there have some good landmine stories to share?

- Mike Figliuolo at thoughtLEADERS, LLC

9 comments:

Guy Martin said...

Great post Mike, as usual. I don't have a specific 'verbal landmine' to offer, but one specifically about 'lunch'.

Make sure you don't order something messy like ribs, fajitas, or anything with marinara sauce. :) Yes, I made this mistake (with marinara), and while I don't think that was what cost me the job, the big red stains on my shirt and tie were probably not conducive to a 'professional' appearance during the afternoon interview session.

Live and learn. :)

Mike Figliuolo said...

@Guy - you raise a good point (it's always the little things that trip people up). Like a first date, think about your meal choice because, hey, interviewing is just like dating. And we'd all like to be invited back a second time...

Ray Taylor said...

Absolutely on the money - no part of the interview is "off the record". On the topic of lunch, it's not the time to go for the gold and order lobster either! Ask your host what they usually order. Follow their lead.

Anonymous said...

The off-the-record landmine is the very first thing they teach you in media training as well. Regardless of the type of interview (job, press, legal...), everything you say goes on the record.

Anonymous said...

Great point Mike. Also, while we are on the subject of dining, never underestimate the power of good table manners. I think many people forget the little things and if you come off looking like a slob, you leave a bad impression. Even little things like tasting your food before seasoning may be watched. An executive told me a long time ago if you salt and pepper before tasting, someone may think you jump to assumptions and don't evaluate before making a decision.

Anonymous said...

And by all means do not order alcohol! Even if everyone else does, best choice is iced tea, coffee or water (no soda as the carbonation can create...well you know...)

Mike Figliuolo said...

Thanks for all the great comments and suggestions. Spot on all the way around. It's the little things than can trip you up.

Maureen Metcalf said...

Thanks for another great post. I plan to share it with friends in job search mode right now.

Anonymous said...

I had an dinner interview once that was in a sports bar type setting. (I was in town for another interview, and we were able to find time to get together after work.)

I felt uncomfortable about not having a drink since we were in a bar, so I had one and made sure I nursed it the entire time.

After we were done, everyone left, but I went to the restroom. When I got out the waitress asked me to pay the bill because the other guys forgot! I forked over the $80 and agonized about whether to let the interviewee know about it.

I didn't say anything, and eventually go the job. Only after I was on the job and hanging out with the guys at a bar did I bring it up again. We had a good laugh.